At all times, we will seek to:

• Understand your business and legal needs better than anyone else;
• Develop -- with you -- the best approach to meeting your legal needs;
• Deliver professional results, on schedule and for a reasonable fee; and
• Explain our advice and actions to your satisfaction.

In order to achieve these standards, we will strive to follow the principles below.

Be Responsive -- by returning your calls and emails as quickly as possible and by being available for meetings and conference calls at your convenience.

Learn About Your Business -- by listening to you intently and by offering courtesy visits or conferences so we can understand your current opportunities, plans and challenges.

Keep You Informed -- by regularly advising you about the handling and status of each matter.

Communicate Clearly -- by using "plain English" and using the methods you prefer.

Be Flexible -- by adapting our practices to your preferences as much as possible.

Prevent Billing Surprises -- by explaining how and when we bill for our services and by issuing timely, regular statements that are clear and easy to understand.

Work Efficiently -- by focusing on your particular goals and by seeking the most effective strategies and tactics.

Improve Continuously -- by pursuing ongoing training and education and by seeking your evaluation of our performance.